About a year ago [April 2012], I contacted CIO.Kingstowne (GFEBS Project) regarding a request from the PMO to run myScan software on my personal laptop PC. I do not have an Accenture nor a Government-owned laptop as I am a sub-contractor. I was unable to run myScan on my personal laptop PC and so notified CIO.Kingstowne. After several attempts by them and later other tech support folks, I was forwarded to the MyScan support team where we repeated all the earlier suggestions before being referred to "the Vendor." After talks, I presume, with "the Vendor," the myScan support team requested I try a number of scenarios but never could get myScan to run on my personal laptop PC. Now, I have been referred back to essentially the beginning of the process. And, since I am the client site, I can not visit the project offices in Kingstowne for the tech support folks there to work with my personal laptop PC. Thank you. As far as I am concerned, this can be closed ... until the PMO once again requests I run myScan software on my personal laptop PC.
Sent 13 February 2013
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